Passengers requiring special assistance

Contact us

Passengers are advised to pre-book with their tour operator or airline, or directly with Cardiff Airport by contacting 01446 729329 or e-mailing PRMDesk@cwl.aero.

Cardiff Airport is committed to providing assistance to passengers with reduced mobility (PRMs) who require assistance during their time at the airport, from their arrival until they board the aircraft, and from the point of disembarkation until they leave the airport.

The following facilities are available:

• Three special assistance call points located in the car parks and outside the main entrance of the terminal

Passengers will be able to use the call points to report their arrival.

• A special assistance reception desk located in the check-in hall

All relevant details will be taken to determine the level of assistance required and the process will be explained here.

• Assistance for passengers travelling outbound

Outbound special assistance passengers can be assisted from check in, through to security, into the departures lounge and onto the aircraft.

• Assistance for passengers travelling inbound

Inbound special assistance passengers can be assisted to disembark the aircraft and taken through passport control, customs and the baggage hall.

• Assistance to the car park or public transport on return

Passengers can be assisted back to the special assistance points in the car parks or to the public transport facilities available.

Other facilities include:

• Dedicated spaces in the car parks - click here for details on parking
• Passengers can be dropped off in front of the terminal building
• Low level kerbs at terminal entrance and exit
• Use of airport wheelchairs throughout terminal building
• Passengers may retain their own wheelchairs up until boarding; please check with your airline
  Lifts between all floors
• Specially designated toilets on the first floor, departure lounge and arrivals hall
• A special assistance waiting area in the departure lounge is available with low level courtesy phone, flight information screen and induction loop
• Fast-track for wheelchair and special assistance passengers at security central search
• Induction loops at check-in and other areas 
• Flight information monitors and spoken announcements of all flight related messages
• Telephones of reduced height are available throughout the terminal
• Ambulift for boarding aircrafts
• All information for PRMs and restaurant menus in Braille.